Consumers and businesses 1 step closer to new Bill of Rights

February 24, 2014 4:27 PM


Consumers will be closer to having enhanced easy to understand consumer rights following the introduction of the new Consumer Rights Bill.

The Bill, which is predicted to boost the economy by £4 billion over the next decade, streamlines overlapping and complicated areas of consumer law from 8 pieces of legislation into 1 easy to understand consumer Bill. It also introduces new rights for consumers and businesses.

Currently, consumers spend more than 59 million hours a year dealing with goods and services problems which cost them an estimated £3 billion a year. This deregulatory Bill will mean consumers and businesses will find it easier to resolve problems with faulty goods, substandard services and, for the first time, corrupted digital downloads.

In the Bill consumers will have the right to:

  • get some money back after 1 failed repair of faulty goods (or 1 faulty replacement)
  • demand that substandard services are redone or failing that get a price reduction
  • a set 30 day time period to return faulty goods and get a full refund
  • challenge terms and conditions which aren't fair or are hidden in the small-print: for example airlines charging baggage fees will have to make them really clear when consumers are booking to avoid legal challenge

Consumer Minister Jenny Willott said:

"For far too long consumers and businesses have struggled to understand the rules that apply when buying goods and services. That is why the Consumer Rights Bill sets out in 1 place key consumer rights for goods, services and, for the first time, digital content.

Well-informed, confident consumers are vital to building a stronger economy. Our plans will mean consumers can be confident about their rights in everyday situations and businesses will spend less time working out their legal obligations when they get complaints from customers."

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